User Guide

Complete step-by-step documentation to help you get started with TourSyncer.
Last Updated: January 15, 2026

System Flow Overview
A complete walkthrough of the user journey from registration to organization management. Follow these steps to get started with TourSyncer.

Steps:

Step 1: Navigate to the registration page at https://app.tripquantum.com/user/register
Step 2: Create a new account using your email address or Google account
Step 3: Verify your email address via the verification link sent to your inbox (required for email sign-up)
Step 4: Log in to your account at https://app.tripquantum.com/user/login using your credentials
Step 5: Upon successful login, you will be directed to the Workspace page at https://app.tripquantum.com/workspace
Step 6: If you have no organizations, you will see a prompt to create your first organization
Step 7: Create a new organization at https://app.tripquantum.com/workspace/create by following the 4-step setup wizard
Step 8: After organization creation, you will be redirected to your organization dashboard where you can start managing your business

Video Tutorial

System Flow Overview animated demonstration
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System Screenshot

System Flow Overview screenshot
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How to Register a New Account
Create a new account to access the TourSyncer platform. You can register using your email address or Google account.

Steps:

Navigate to the registration page: https://app.tripquantum.com/user/register
πŸ“§ Option 1: Sign up with Email Address
β€’Enter your valid email address in the email field (e.g., [email protected])
β€’Create a secure password with a minimum of 6 characters (e.g., 1234****)
β€’Check the "I agree to the terms and conditions" checkbox
β€’Click the "Sign Up" button to create your account
β€’After registration, you will see a verification screen
β€’Check your email inbox for a verification email from TourSyncer
πŸ”΅ Option 2: Sign up with Google
β€’Click the "Continue with Google" button
β€’Select your Google account from the popup window
β€’Grant necessary permissions when prompted
β€’Your account will be created instantly and you will be redirected to the workspace page
β€’Note: Google sign-up does not require email verification
⚠️ Important Notes:
β€’Email verification is required for email-based sign-ups before you can log in
β€’Keep your password secure and do not share it with anyone
β€’If you don't receive the verification email, check your Spam/Junk folder

Video Tutorial

How to Register a New Account animated demonstration
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System Screenshot

How to Register a New Account screenshot
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Email Verification Process
Email verification is a mandatory security step for accounts created with email addresses. This ensures the security of your account and allows you to receive important notifications.

Steps:

Step 1: After registration, check your email inbox for a message from TourSyncer
Step 2: Open the verification email (subject: "Verify Your Email" or similar)
Step 3: Click the "Verify Email" button or link provided in the email
Step 4: You will be redirected to the platform with a confirmation message
Step 5: Your email is now verified and you can proceed to log in
πŸ” Troubleshooting:
β€’If you did not receive the email, check your Spam/Junk folder
β€’Wait a few minutes as emails may take time to arrive
β€’On the verification screen, click "Resend Verification Email" if needed
β€’Ensure you entered the correct email address during registration
β€’Check that your email provider is not blocking emails from TourSyncer

Video Tutorial

Email Verification Process animated demonstration
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System Screenshot

Email Verification Process screenshot
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How to Login to Your Account
Access your account and organizations securely. You can log in using your email and password or Google account.

Steps:

Step 1: Navigate to the login page at https://app.tripquantum.com/user/login
Step 2: Enter your login credentials
β€’Email Address: Enter your registered email address (e.g., [email protected])
β€’Password: Enter your account password (e.g., 1234*****)
Step 3: Workspace Selection (if applicable)
β€’If you have multiple organizations, a workspace selector will appear after entering your email
β€’Select the organization you want to access from the dropdown list
β€’Each organization card shows the company name and your role
Step 4: Optional Settings
β€’Check the "Remember me" checkbox to stay logged in on this device
β€’This will save your login session for convenience
Step 5: Sign In
β€’Click the "Sign In" button to authenticate
β€’Upon successful login, you will be redirected to your workspace or organization dashboard
πŸ”΅ Alternative: Google Login
β€’Click "Continue with Google" if you registered with Google
β€’Select your Google account and grant permissions
β€’You will be automatically logged in and redirected
πŸ”‘ Forgot Password?
β€’Click the "Forgot Password?" link below the login form
β€’Enter your email address
β€’Check your email for password reset instructions
β€’Follow the link to create a new password

Video Tutorial

How to Login to Your Account animated demonstration
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System Screenshot

How to Login to Your Account screenshot
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Workspace / Organizations Management
The Workspace page is your central hub for managing all organizations you own or belong to. From here, you can access different organizations, create new ones, and manage your business operations.

Steps:

Step 1: Access the Workspace page at https://app.tripquantum.com/workspace
β€’This page automatically loads after successful login
β€’You can also navigate here from the main menu
Step 2: View Your Organizations
β€’All organizations you own or belong to are displayed as cards
β€’Each card shows:
- Company/Organization name
- Your role in that organization (Owner, Admin, Staff, etc.)
- Organization logo (if uploaded)
Step 3: Access an Organization
β€’Click on any organization card to enter its dashboard
β€’You will be redirected to the organization's subdomain
β€’The dashboard provides access to all organization features
Step 4: Create a New Organization
β€’Click the "New Organization" or "Create Organization" button
β€’You will be redirected to the organization creation wizard
β€’Follow the step-by-step guide to set up your new organization
πŸ’‘ Tips:
β€’You can belong to multiple organizations with different roles
β€’Each organization operates independently with its own settings
β€’Switch between organizations easily from the workspace page

Video Tutorial

Workspace / Organizations Management animated demonstration
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System Screenshot

Workspace / Organizations Management screenshot
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Create a New Organization - Step by Step Guide
Set up a new organization using our intuitive 4-step setup wizard. This process guides you through company information, address, email integration, and payment setup.

Steps:

Step 1: Navigate to the organization creation page at https://app.tripquantum.com/workspace/create
β€’You can access this from the Workspace page by clicking "New Organization"
β€’Or directly navigate to the URL if you have no existing organizations
πŸ“‹ STEP 1: Company Information
Fill in the following required fields:
β€’Company Name (Required)
- Enter your official business or organization name
- Example: "ABC Travel Agency" or "XYZ Tours"
- This name will be displayed to your clients
β€’Business Support Email (Required)
- Enter the email address used for client communications
- This email will receive important notifications and customer inquiries
- Example: [email protected]
β€’Phone Number (Required)
- Enter your business contact number
- Use the phone input with country code selector
- Format: +1 (555) 123-4567
β€’Subdomain (Required)
- Choose a unique subdomain identifier
- Format: lowercase letters, numbers, and hyphens only
- Example: "myagency" creates myagency.toursyncer.com
- The system will check availability automatically
- If taken, try variations like "myagency-nyc" or "myagency2024"
Click "Next" to proceed to Step 2
πŸ“ STEP 2: Company Address
Enter your complete business address:
β€’Address Line 1 (Required)
- Enter your street address and number
- Example: "123 Main Street"
β€’Address Line 2 (Optional)
- Enter additional address details if needed
- Example: "Suite 100" or "Building B, Floor 3"
β€’City (Required)
- Enter your city name
β€’State/Province (Required)
- Select or enter your state or province
β€’Country (Required)
- Select your country from the dropdown
β€’Zip/Postal Code (Required)
- Enter your postal or zip code
Click "Next" to proceed to Step 3
πŸ“§ STEP 3: Email Integration
Choose how you want to handle email sending:
Option A: Use TourSyncer's Default Email Service
βœ“Check "Use TourSyncer's default email service"
βœ“We handle email sending for you
βœ“Includes up to 1,000 emails per month
βœ“No additional configuration needed
βœ“Best for: Getting started quickly
Option B: Set Up Later
βœ“Check "Set up email integration later"
βœ“Configure SMTP settings in dashboard later
βœ“You can set up custom SMTP credentials anytime
βœ“Best for: Advanced users with custom email servers
Click "Next" to proceed to Step 4
πŸ’³ STEP 4: Payment Integration
Choose your payment processing option:
Option A: Use Default Payment Processing
βœ“Check "Use TourSyncer's default payment processing"
βœ“Click "Apply Now" button to submit application
βœ“We handle payment processing with pre-configured Stripe integration
βœ“Application review required before activation
βœ“Best for: Most users who want integrated payments
Option B: Set Up Later
βœ“Check "Set up payment integration later"
βœ“Configure Stripe keys in dashboard later
βœ“You can add payment settings anytime after creation
βœ“Best for: Users who want to configure their own Stripe account
β€’Terms and Conditions (Required)
βœ“Check the "I agree to TourSyncer's Terms of Service and Privacy Policy" checkbox
βœ“Read the terms by clicking the links provided
βœ“This is required to complete organization creation
βœ… Final Step: Submit
β€’Review all information you've entered
β€’Ensure all required fields are filled correctly
β€’Click the "Submit" or "Create Organization" button
β€’Wait for the system to process your request
β€’Upon success, you will be redirected to your new organization dashboard
β€’A success message will confirm your organization creation
πŸŽ‰ Congratulations! Your organization is now set up and ready to use.

Video Tutorial

Create a New Organization - Step by Step Guide animated demonstration
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System Screenshot

Create a New Organization - Step by Step Guide screenshot
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Switch Between Organizations
Easily navigate between multiple organizations you belong to. This feature allows you to manage different businesses or work with different teams seamlessly.

Steps:

Method 1: From Workspace Page
β€’Navigate to the Workspace page
β€’View all your organizations displayed as cards
β€’Click on the organization card you want to access
β€’You will be redirected to that organization's dashboard
Method 2: From Organization Dashboard
β€’Look for the organization switcher in the sidebar or header
β€’Click on the current organization name/logo
β€’Select a different organization from the dropdown menu
β€’You will be switched to the selected organization
Method 3: Direct URL Access
β€’Each organization has its own subdomain
β€’Access directly via: https://your-subdomain.toursyncer.com
β€’You may see a brief verification screen if switching subdomains
πŸ’‘ Tips:
β€’Your session remains active when switching organizations
β€’Each organization maintains its own settings and data
β€’Your role and permissions may differ between organizations

Video Tutorial

Switch Between Organizations animated demonstration
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System Screenshot

Switch Between Organizations screenshot
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Create Tour Product: Step 1 - Basic Details
Start creating your tour product by filling in the essential information. This guide demonstrates creating a 3-day 'Kathmandu to Pokhara Adventure' multi-day tour package.

Steps:

πŸ“ Navigate to Tour Creation
β€’From the sidebar, click on "Tours and Products"
β€’Select "Add Tour & Product" or navigate to /tour/add
β€’The tour creation form will load with a "Create Your Tour" header
πŸ“‹ Enter Basic Information
β€’Tour Title (Required)
- Enter a descriptive, marketing-friendly name
- Example: "Kathmandu to Pokhara Adventure"
- Keep it concise but descriptive
β€’Destination (Required)
- Search and select the primary location
- Example: "Kathmandu, Nepal"
- This helps customers find tours by location
β€’Max Group Size (Required)
- Set the maximum number of participants per tour
- Example: 15 travelers
- Consider vehicle capacity and guide ratios
⏱️ Tour Type & Duration
Select from three tour types:
β€’Hourly: For short tours (e.g., 2-hour city walk)
β€’Single Day: Full day experiences (8-10 hours)
β€’Multi Day: Extended trips spanning multiple days
For Multi-Day Tours:
β€’Enter number of days (e.g., 3 days)
β€’System will create itinerary slots for each day
β€’Example: 3-day Kathmandu to Pokhara tour
πŸ“ Tour Description
Write a compelling description:
β€’Start with the main experience highlight
β€’Mention key attractions and activities
β€’Include what makes this tour unique
Example Description:
"Scenic 3-day journey through Nepal's most stunning landscapes,
from the cultural heart of Kathmandu to the serene beauty of Pokhara."
βœ… Click "Add a tour" to save basic details and proceed to the edit page

Video Tutorial

Create Tour Product: Step 1 - Basic Details animated demonstration
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System Screenshot

Create Tour Product: Step 1 - Basic Details screenshot
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Create Tour Product: Step 2 - Itinerary & Activities
After saving basic details, you'll be redirected to the tour edit page. Define the day-by-day itinerary with activities and stops for each day of your tour.

Steps:

πŸ“… Navigate to Itinerary Details Tab
β€’After creating a tour, you are on the edit page with 7 tabs:
1. Basic Details (already completed)
2. Itinerary Details ← Click here
3. Tour Price
4. Tour Details
5. Schedule
6. Preview
7. Review
πŸ—“οΈ Add Activities for Each Day
For each day of your multi-day tour:
1. Select the day tab (Day 1, Day 2, etc.)
2. Click "Add Itinerary" button
3. Fill in the activity/stop details
πŸ“ Example: 3-Day Kathmandu to Pokhara Tour
Day 1: Kathmandu - Arrival & City Tour
β€’Activity: "Visit Pashupatinath Temple"
- Type: Activity
- Location: Pashupatinath Temple, Kathmandu
- Description: Explore the sacred Hindu temple complex
β€’Activity: "Explore Boudhanath Stupa"
- Location: Boudhanath Stupa, Kathmandu
- Description: Walk around the massive mandala stupa
β€’Stop: "Welcome dinner"
Day 2: Scenic Drive to Pokhara
β€’Stop: "Breakfast at hotel"
β€’Activity: "Scenic mountain drive"
- 6-hour journey along Prithvi Highway
β€’Activity: "Manakamana Temple cable car (optional)"
β€’Stop: "Lunch at riverside town"
Day 3: Pokhara Exploration & Departure
β€’Activity: "Sunrise at Sarangkot"
β€’Activity: "Phewa Lake boating"
β€’Activity: "World Peace Pagoda visit"
β€’Stop: "Airport transfer"
πŸ’‘ Tips:
β€’Set appropriate times for each activity
β€’Include travel/driving segments as stops
β€’Add meal breaks where applicable

Video Tutorial

Create Tour Product: Step 2 - Itinerary & Activities animated demonstration
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System Screenshot

Create Tour Product: Step 2 - Itinerary & Activities screenshot
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Create Tour Product: Step 3 - Tour Pricing
Set up pricing for different age groups. TourSyncer supports multiple price bands for Adults, Children, and Infants with optional discount pricing.

Steps:

πŸ’³ Navigate to Tour Price Tab
Click on the "Tour Price" tab (3rd tab)
πŸ‘¨ Add ADULT Pricing
1. Click "Add Price Band" button
2. Select "ADULT" from the age band dropdown
3. Enter Original Price (e.g., $250 USD)
4. Optionally add a Discounted Price for promotions
πŸ‘¦ Add CHILD Pricing
1. Click "Add Price Band (Optional)" button
2. Select "CHILD" from the dropdown
3. Enter reduced price (e.g., $150 USD - 40% off adult price)
4. Child pricing typically covers ages 6-12
πŸ‘Ά Add INFANT Pricing (Free)
1. Click "Add Price Band (Optional)" button
2. Select "INFANT" from the dropdown
3. Enter $0 for free infant travel (ages 0-5)
πŸ’‘ Pricing Tips:
β€’Research competitor pricing in your market
β€’Consider seasonal pricing variations
β€’Use discount prices for early bird promotions
β€’Clearly define age ranges for each category

Video Tutorial

Create Tour Product: Step 3 - Tour Pricing animated demonstration
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System Screenshot

Create Tour Product: Step 3 - Tour Pricing screenshot
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Create Tour Product: Step 4 - Tour Details (Highlights, Inclusions, Exclusions)
Add marketing content that helps customers understand the value of your tour. This is found in the Basic Details section below the main form.

Steps:

⭐ Add Tour Highlights
Highlights are key selling points displayed prominently:
1. Scroll down in Basic Details to find "Highlights"
2. Type a highlight and click "Add"
3. Repeat for each highlight
Example Highlights:
β€’"Mountain views"
β€’"Cultural sites"
β€’"Lake activities"
βœ… Add Inclusions (What's Included)
List everything included in the tour price:
β€’Accommodation (hotels, lodges)
β€’Breakfast
β€’Transportation (vehicle, fuel)
β€’Professional Guide
β€’Entrance fees
β€’Insurance (if provided)
❌ Add Exclusions (Not Included)
Clearly state what is NOT included:
β€’Lunch/Dinner
β€’Personal expenses
β€’Travel insurance
β€’International flights
β€’Tips and gratuities
πŸ’‘ Tip: Clear inclusions/exclusions prevent customer disputes

Video Tutorial

Create Tour Product: Step 4 - Tour Details (Highlights, Inclusions, Exclusions) animated demonstration
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System Screenshot

Create Tour Product: Step 4 - Tour Details (Highlights, Inclusions, Exclusions) screenshot
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Create Tour Product: Step 5 - Schedule Management
Set up tour schedules with specific dates, times, and available slots. Assign staff members (drivers, guides) to each scheduled departure.

Steps:

πŸ“… Navigate to Schedule Tab
Click on the "Schedule" tab (5th tab)
βž• Add a New Schedule
1. Click "Add Schedule" button
2. Fill in the schedule details:
β€’Schedule Name: e.g., "December Trip"
β€’Date: Select departure date from calendar
β€’Start Time: e.g., 08:00 AM
β€’End Time: e.g., 06:00 PM
β€’Number of Slots: e.g., 15 (max participants)
πŸ‘₯ Assign Staff (Optional)
Assign team members to the schedule:
β€’Agent: Sales/operations representative
β€’Driver: Assigned vehicle driver
β€’Guide: Tour guide for the group
3. Click "+ Add Schedule" to save
πŸ’‘ Tips:
β€’Create multiple schedules for different dates
β€’Monitor slot availability as bookings come in
β€’Staff can be reassigned as needed

Video Tutorial

Create Tour Product: Step 5 - Schedule Management animated demonstration
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System Screenshot

Create Tour Product: Step 5 - Schedule Management screenshot
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Create Tour Product: Step 6 - Preview & Review
Before publishing, preview how your tour will appear to customers and review all details for accuracy.

Steps:

πŸ‘οΈ Preview Tab
Click "Preview" tab (6th tab) to see:
β€’Tour title and description
β€’Pricing display with all age bands
β€’Itinerary breakdown by day
β€’Highlights, inclusions, exclusions
β€’Available schedule dates
This shows exactly how customers will see your tour.
βœ”οΈ Review Tab
Click "Review" tab (7th tab) for:
β€’Validation checklist of all required fields
β€’Status indicators for each section
β€’Missing information warnings
πŸš€ Update & Publish Options
Available actions:
β€’"Update Tour" - Save as draft (not visible to customers)
β€’"Preview Tour" - Open preview in new tab
β€’"Publish" - Make tour live and bookable
⚠️ Ensure all required fields are complete before publishing

Video Tutorial

Create Tour Product: Step 6 - Preview & Review animated demonstration
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System Screenshot

Create Tour Product: Step 6 - Preview & Review screenshot
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Manage Tours: View & Edit Tour Products
Access your tour list to view, edit, duplicate, or manage all your tour products from one central location.

Steps:

πŸ“‹ Navigate to Tour List
β€’From sidebar, click "Tours and Products"
β€’Or navigate directly to /tour
πŸ“Š Tour List Features
Each tour card displays:
β€’Tour title and destination
β€’Status badge (Draft, Published, etc.)
β€’Tour type and duration
β€’Pricing summary
✏️ Edit a Tour
To edit an existing tour:
1. Find the tour in the list
2. Click on the tour card or "Edit" button
3. You will be taken to /tour/edit/[id]
4. Make your changes in any tab
5. Click "Update Tour" to save
πŸ’‘ Tips:
β€’Filter tours by status (Draft/Published)
β€’Use search to find specific tours
β€’Draft tours are not visible to customers

Video Tutorial

Manage Tours: View & Edit Tour Products animated demonstration
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System Screenshot

Manage Tours: View & Edit Tour Products screenshot
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Troubleshooting Common Issues
Solutions for common issues you might encounter while using TourSyncer. Follow these steps to resolve problems quickly.

Steps:

πŸ” Login Issues
Problem: Cannot log in with correct credentials
Solutions:
β€’Ensure your email address is verified (check your inbox)
β€’Double-check that you're using the correct password
β€’Try resetting your password using "Forgot Password" link
β€’Clear your browser cache and cookies
β€’Try logging in with an incognito/private window
β€’Ensure your account hasn't been disabled
πŸ“§ Email Verification Issues
Problem: Verification email not received
Solutions:
β€’Check your Spam/Junk folder
β€’Wait 5-10 minutes as emails may be delayed
β€’Click "Resend Verification Email" on the verification screen
β€’Verify you entered the correct email address
β€’Check if your email provider is blocking TourSyncer emails
β€’Try using a different email address
🏒 Organization Creation Issues
Problem: Subdomain is already taken
Solutions:
β€’Try a different variation of your company name
β€’Add location identifiers (e.g., "company-nyc", "company-ca")
β€’Add numbers or year (e.g., "company2024")
β€’Use abbreviations or acronyms
Problem: Organization creation fails
Solutions:
β€’Ensure all required fields are filled
β€’Check that your email format is correct
β€’Verify your phone number includes country code
β€’Make sure you agreed to Terms & Conditions
β€’Check your internet connection
β€’Try refreshing the page and starting again
⏱️ Session Issues
Problem: Session expired or logged out unexpectedly
Solutions:
β€’This is normal for security - sessions expire periodically
β€’Simply log in again with your credentials
β€’Use "Remember me" to extend session duration
β€’Avoid leaving the page idle for extended periods
🌐 General Issues
Problem: Page not loading or errors
Solutions:
β€’Refresh the page (Ctrl+F5 or Cmd+Shift+R)
β€’Clear browser cache and cookies
β€’Try a different browser
β€’Check your internet connection
β€’Disable browser extensions temporarily
β€’Contact support if the issue persists

Video Tutorial

Troubleshooting Common Issues animated demonstration
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System Screenshot

Troubleshooting Common Issues screenshot
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Need more help?

Contact our support team for assistance.

We're here to help you succeed with TourSyncer.